Replacement & Refunds
Had a change in heart? If you wish to return your Mello Wax order, please do so within 30 days to enjoy our 30-Day Store Credit Guarantee.
Use the Contact Us form or email us at firstname.lastname@example.org and the our team will gladly provide you with the closest return address (depending on your location) within 48 hours of receiving your refund request. Once your returned product is received, an email will be sent to notify you and a Store Credit will be processed.
* In the case that the product comes defected or damaged on arrival, or you think you may have received an ineffective packet of our wax, simply email us a photo/video of it and a replacement will be shipped out to you straight away! *
Conditions For Returning Goods To Mello Wax:
Mello Wax reserves the right to make changes to the 30-Day Store Credit Guarantee Terms and Conditions without notice.
Though based in the USA all of our products are shipped from our Fulfilment Warehouse in Asia. Shipping directly from our fulfilment warehouse (now our international friends :)) allows us to ensure the best quality control and naturally the savings are passed on to you as our customer.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination information. Please ensure that you have entered the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly e-mail us at email@example.com as soon as possible.