NEED TO RETURN SOMETHING?

Please click HERE to view our return policy

MAY I CANCEL A ORDER I JUST PLACED?

Yes you can cancel a order anytime before it is processed by our warehouse for shipping. Simply contact us via chat or by email at hello@mellobeauty.com. Once we receive your cancelation request we will check to see if it has been processed by our warehouse for shipping. If not, you will receive a email confirming that your order has been canceled with a special code you can use on your next order for store credit in the full amount of your canceled order. 

DO YOU SHIP WORLDWIDE?

Yes, we ship straight to your door step no matter where you are! Enjoy free shipping worldwide for orders over $100.

HOW DOES SHIPPING WORK?

Depending on which shipping option you select, your items will be delivered as soon as 3 days to as late as 14 days. Our warehouse is located in the USA and ships out products daily Monday – Friday.

WILL HARD WAXING REALLY MAKE MY HAIR GROW BACK LESS?

Yes! People who wax on a regular basis notice a significant decrease in their hair growth and thickness. 

Mellowax wraps around the hair’s follicle, extracting it directly from the root causing the new hair growth to be much finer and far less volume. 

After long term waxing, it’s possible for some hair to never grow back however these results are not for everyone.

WHAT ARE THE BENEFITS OF WAXING VS. SHAVING

Waxing is more effective than shaving because it removes the entire hair from the root, not just from the surface of the skin, giving you longer lasting results. 

With consistent waxing over time, hair grows back finer and sparser whereas with shaving, hair appears to grow back faster, thicker and coarser. In addition, shaving increases the risk of nicks, cuts, ingrown hairs and razor burn especially in sensitive areas such as bikini, chest and underarms.

I’M PREGNANT, CAN I BE WAXED?

Yes! Pregnant woman in all stages in their pregnancy can be waxed. It’s completely safe for you as well as your baby. However, as mentioned above, you may notice increased sensitivity due to increased hormone levels. Waxing throughout pregnancy is a great way to keep you feeling sexy and good about yourself.

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you’re ordering from outside of the U.S. (particularly in Canada), your countries customs department may have decided to hold your items at the border temporarily, often without explanation! 

Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.

Note: If by an unlikely occurrence your order is not released by customs after 60 days, we will send you a replacement or provide you a refund.